Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 1–4 business days after payment confirmation, cutting down customer waiting time to ensure all items are delivered in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to reach most overseas destinations. Delivery timelines are estimated and may vary due to regional logistics conditions and local customs clearance. You may select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly shown at checkout before payment, with no hidden fees or extra charges included.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and expenses are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for fresh products, fully protecting goods and preserving freshness during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra security and peace of mind throughout the shipping process.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@weslbyte.shop or phone: +64 21 846 2958.
Thank you for choosing WESLEY FINN FRANCIS! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.